IT alerts

Update: Degredation: PASS Backups Are Partially Unavailable

UPDATE Both home directory and departmental spaces in pass are running as expected, normal operations with no degradation to the service. Back up issue is still being worked on by Penn State IT. PEOPLE AND LOCATIONS IMPACTED: All students, faculty, staff at all Penn State locations IT SERVICE(S) IMPACTED: PASS Backups Partially Unavailable DATE AND […] more…

Update: Departmental PASS may be slow on 4/5 – 4/8

UPDATE Maintenance is taking longer than originally expected. New expected resolution time is 5 pm, April 8, 2019. PEOPLE AND LOCATIONS IMPACTED: All students, faculty, staff at all Penn State locations IT SERVICE(S) IMPACTED: Departmental PASS may be slow on 4/5 – 4/8 DATE AND TIME: Departmental PASS may be affected from 10:00 PM ET […] more…

Maintenance: Wikispaces may be unavailable

PEOPLE AND LOCATIONS IMPACTED: All students, faculty and staff at all Penn State locations IT SERVICE(S) IMPACTED: Wikispaces features will be changed DATE AND TIME: Changes to Wikispaces will take place between 5:00 AM ET on 04/05/2019 until 7:00 AM ET on 04/05/2019 NOTES: Wikispaces will be changed to improve stability. The service may be […] more…

Degredation: PASS Backups Are Partially Unavailable

PEOPLE AND LOCATIONS IMPACTED: All students, faculty, staff at all Penn State locations IT SERVICE(S) IMPACTED: PASS Backups Partially Unavailable DATE AND TIME: Issue began at 6:00 AM ET on 03/26/2019 and should be fixed by 10:00 PM ET on 04/15/2019 or sooner if possible. NOTES: Daily backups of PASS have been impacted worse than […] more…

Resolved: PASS will be unavailable on 4/4

PEOPLE AND LOCATIONS IMPACTED: All students, faculty, and staff at all Penn State locations IT SERVICE(S) IMPACTED: PASS will be unavailable DATE AND TIME: PASS will be affected from 4:00AM ET on 04/04/2019 until 7:00AM ET on 04/04/2019. NOTES: PASS and some Web hosting services based in PASS will be unavailable for hardware maintenance. During […] more…

Resolved: Outage: Box is partially unavailable

This issue has been resolved, and Box has been restored to normal functionality. Original Alert: People and Locations Impacted: All students, faculty, and staff at all Penn State locations IT Service(s) Impacted: Box access and file downloads Date and Time: Issue began at 1:20pm ET on 04/03/19. Notes: You can find more information https://status.box.com/. Technical […] more…

Outage: Box is partially unavailable

People and Locations Impacted: All students, faculty, and staff at all Penn State locations IT Service(s) Impacted: Box access and file downloads Date and Time: Issue began at 1:20pm ET on 04/03/19. Notes: You can find more information https://status.box.com/. Technical Information: This alert will be updated as new information becomes available. Penn State IT users […] more…

Maintenance: PASS and PASS based Web Hosting may be slow on 4/12 – 4/15

PEOPLE AND LOCATIONS IMPACTED: All students, faculty, staff at all Penn State locations IT SERVICE(S) IMPACTED: PASS may be slow on 4/12 – 4/15 DATE AND TIME: PASS may be affected from 10:00 PM ET on 04/12/2019 until 7:00 AM ET on 04/15/2019. NOTES: Non-disruptive maintenance will be applied to service areas of PASS (/pass/services) […] more…

Maintenance: PASS may be slow on 4/8 – 4/9

PEOPLE AND LOCATIONS IMPACTED: All students, faculty, staff at all Penn State locations IT SERVICE(S) IMPACTED: PASS may be slow on 4/8 – 4/9 DATE AND TIME: PASS may be affected from 10:00 PM ET on 04/08/2019 until 7:00 AM ET on 04/09/2019. NOTES: Non-disruptive maintenance affecting user home spaces (/pass/users) and software (/pass/os) will […] more…

Departmental PASS may be slow on 4/5 – 4/8

PEOPLE AND LOCATIONS IMPACTED: All students, faculty, staff at all Penn State locations IT SERVICE(S) IMPACTED: Departmental PASS may be slow on 4/5 – 4/8 DATE AND TIME: Departmental PASS may be affected from 10:00 PM ET on 04/05/2019 until 7:00 AM ET on 04/08/2019. NOTES: Non-disruptive maintenance will be applied to departmental PASS (/pass/depts) […] more…

Resolved: PASS will be unavailable on 4/2

PEOPLE AND LOCATIONS IMPACTED: All students, faculty, and staff at all Penn State locations IT SERVICE(S) IMPACTED: PASS will be unavailable DATE AND TIME: PASS will be affected from 4:00AM ET on 04/02/2019 until 7:00AM ET on 04/02/2019. NOTES: PASS and some Web hosting services based in PASS will be unavailable for hardware maintenance. During […] more…

Resolved: Graduate School Application and ETD Payments through Converge is unavailable

This issue has been resolved. The Graduate School Application and ETD Payments through Converge have been returned to full functionality. Original Alert: PEOPLE AND LOCATIONS IMPACTED: All students and prospective students at all locations that use the Converge payment system IT SERVICE(S) IMPACTED: Graduate School Application and ETD Payments through Converge is unavailable DATE AND […] more…

Resolved: Service Degradation: Kaltura

This issue has been resolved by the vendor, and Kaltura has been restored to normal functionality. Original Alert Information: PEOPLE AND LOCATIONS IMPACTED: All Faculty and Staff on all campuses IT SERVICE(S) IMPACTED: Kaltura DATE AND TIME: Issues were first noticed at 10 AM March 19, 2019 NOTES: An issue has been identified wherein video […] more…

Resolved: IPV6 Network may be unavailable

PEOPLE AND LOCATIONS IMPACTED: All students, faculty, and staff at any Penn State location connecting to the network using IPV6 IT SERVICE(S) IMPACTED: IPV6 Network may be unavailable DATE AND TIME: Issue began at 1:32 PM ET on 04/01/2019 and there is currently no estimated time to resolution NOTES: V4 network connections are unaffected TECHNICAL […] more…

Graduate School Application and ETD Payments through Converge is unavailable

PEOPLE AND LOCATIONS IMPACTED: All students and prospective students at all locations that use the Converge payment system IT SERVICE(S) IMPACTED: Graduate School Application and ETD Payments through Converge is unavailable DATE AND TIME: Issue began at 11:16 AM ET on 04/01/2019 and there is currently no estimated time to resolution TECHNICAL INFORMATION: This alert […] more…

Update: Notice: alerts.it.psu.edu will be retired

Reminder: The alerts.it.psu.edu site will be retired starting on April 17. If you want to request an alert, please see the updated Penn State IT Alerts Process (http://smo.psu.edu/updated-it-alerts-process/) or call the on-duty Incident Manager at 814-867-0295. Alert Information: An updated Penn State IT Alerts process (http://smo.psu.edu/updated-it-alerts-process/) will result in the discontinuation of this website and […] more…

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