Degredation: PASS Backups Are Partially Unavailable

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, staff at all Penn State locations

IT SERVICE(S) IMPACTED:
PASS Backups Partially Unavailable

DATE AND TIME:
Issue began at 6:00 AM ET on 03/26/2019 and should be fixed by 10:00 PM ET on 04/15/2019 or sooner if possible.

NOTES:
Daily backups of PASS have been impacted worse than expected by the upgrades last week (alert-5445, alert-5446) so some files may not be available for restoration from some time periods since this issue began if requested more than two weeks later. Users who do not need files restored from this time period or request within two weeks are likely not affected.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: PRB0040646

More information: Degredation: PASS Backups Are Partially Unavailable