Microsoft touts new GPT-powered chatbot for Dynamics 365 CRM, ERP apps

Microsoft today unveiled a generative AI chatbot for business users that will draft email responses to customers, create textual summaries of Teams meetings, and generate marketing and sales email campaigns.

Based on OpenAI’s GPT-3, Microsoft’s new Dynamics 365 Copilot is an extension to its existing CRM and ERP software, working alongside those applications to assist in answering questions, creating content, and summarizing conversations and notes. The announcement furthers Microsoft’s ongoing AI push in its business-centric apps.

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