IT alerts

Resolved: Outage: Voicemail and MyVoIP Web-Portal is unavailable

This issue has been resolved, and voicemail services have been restored to normal functionality. Alert Information: PEOPLE AND LOCATIONS IMPACTED: All students, faculty, and staff at all Penn State locations IT SERVICE(S) IMPACTED: Voicemail and MyVoip Web-Portal Accessibility Issue DATE AND TIME: Issue began at 8:01am ET on 03/29/19 with no current estimate on resolution. […] more…

Outage: Voicemail and VoIP is unavailable

PEOPLE AND LOCATIONS IMPACTED: All students, faculty, and staff at all Penn State locations IT SERVICE(S) IMPACTED: Voicemail and MyVoip Accessibility Issue DATE AND TIME: Issue began at 8:01am ET on 03/29/19 with no current estimate on resolution. NOTES: Currently we are experiencing an issue with users being unable to access their voicemail and my.voip […] more…

Outage: Voicemail and MyVoIP Web-Portal is unavailable

PEOPLE AND LOCATIONS IMPACTED: All students, faculty, and staff at all Penn State locations IT SERVICE(S) IMPACTED: Voicemail and MyVoip Web-Portal Accessibility Issue DATE AND TIME: Issue began at 8:01am ET on 03/29/19 with no current estimate on resolution. NOTES: Currently we are experiencing an issue with users being unable to access their voicemail and […] more…

Resolved: UCS may be unavailable

This issue has been resolved. UCS has been restored to normal functionality. PEOPLE AND LOCATIONS IMPACTED: Faculty, and staff at all Penn State locations that use UCS email IT SERVICE(S) IMPACTED: UCS is unavailable DATE AND TIME: Issue began at 05:40PM ET on 03/28/19 and the estimated resolution time is 7:30PM ET on 03/28/19 NOTES: […] more…

UCS may be unavailable

PEOPLE AND LOCATIONS IMPACTED: Faculty, and staff at all Penn State locations that use UCS email IT SERVICE(S) IMPACTED: UCS is unavailable DATE AND TIME: Issue began at 05:40PM ET on 03/28/19 and the estimated resolution time is 7:30PM ET on 03/28/19 NOTES: UCS is currently in a degraded state, and IT is investigating the […] more…

Resolved: Outage: Microsoft Sharepoint is slow

Microsoft has resolved the issue with Sharepoint, and it has returned to normal functionality. Original Alert Information: PEOPLE AND LOCATIONS IMPACTED: Some students, faculty, and staff at all Penn State locations IT SERVICE(S) IMPACTED: Microsoft Sharepoint DATE AND TIME: Issue began at 10:53am ET on 03/26/19 and Microsoft currently does not have an estimated resolution […] more…

Resolved: Outage: PASS was partially unavailable

PEOPLE AND LOCATIONS IMPACTED: Some students, faculty, and staff at all Penn State locations IT SERVICE(S) IMPACTED: Ability to update files in PASS and related services DATE AND TIME: Issue began at 11:56am ET and was fixed at 2:40pm ET on 03/28/19. Issue began at 3:39pm ET and was fixed at 3:47pm ET on 03/28/19. […] more…

Resolved: Outage: Old Main VDI Cloud Desktop Services are unavailable

This issue has been resolved, and Old Main (OM) VDI has been restored to normal functionality. more…

Outage: Old Main VDI Cloud Desktop Services are unavailable

PEOPLE AND LOCATIONS IMPACTED: All, Some students, faculty, and staff at all Penn State locations IT SERVICE(S) IMPACTED: Any application that relies on the Old Main VDI Cloud Desktop Services DATE AND TIME: Issue began at 12:25pm ET on 03/28/19 and does not currently have a resolution estimate. NOTES: Other unit or college VDI services […] more…

Resolved: PASS will be unavailable on 3/28

This update has been completed, and PASS is functioning normally. Original Alert Information: PEOPLE AND LOCATIONS IMPACTED: All students, faculty, and staff at all Penn State locations IT SERVICE(S) IMPACTED: PASS will be unavailable DATE AND TIME: PASS will be affected from 4:00AM ET on 03/28/2019 until 7:00AM ET on 03/28/2019. NOTES: PASS and some […] more…

Resolved: Outage: ABS hosted services are unavailable

This issue has been resolved, and ABS Services have been restored to normal functionality. Original Alert Information: PEOPLE AND LOCATIONS IMPACTED: All students, faculty, and staff at all Penn State locations IT SERVICE(S) IMPACTED: ABS hosted services, including but not limited to: eBuy eLiving Parking website DATE AND TIME: Issue began at 8:06am ET on […] more…

Resolved: Canvas Maintenance – March 26th Service Pack Being Uninstalled

The update was removed and Canvas is functioning normally for all users. Original Alert Information: PEOPLE AND LOCATIONS IMPACTED: Some IT staff at all Penn State locations IT SERVICE(S) IMPACTED: Canvas DATE AND TIME: Issue began at 7:00am ET on 03/26/19 and should be resolved by 5pm ET on 03/26/19. NOTES: Users may continue to […] more…

Outage: Microsoft Sharepoint is slow

PEOPLE AND LOCATIONS IMPACTED: Some students, faculty, and staff at all Penn State locations IT SERVICE(S) IMPACTED: Microsoft Sharepoint DATE AND TIME: Issue began at 10:53am ET on 03/26/19 and Microsoft currently does not have an estimated resolution time. TECHNICAL INFORMATION: This alert will be updated as new information becomes available. Penn State IT users […] more…

Resolved: PASS will be unavailable on 3/26

This update has been completed, and PASS has been restored to normal functionality. more…

Canvas maintenance to take place Tuesday, March 26, 2019 from 5:00 a.m. to 7:00 a.m. ET

PEOPLE AND LOCATIONS IMPACTED: All faculty, students, and staff at all Penn State locations. IT SERVICE(S) IMPACTED: Canvas DATE AND TIME: Maintenance will begin at 5:00 a.m. ET on Tuesday, March 26, 2019 and end at 7:00 a.m. ET on Tuesday, March 26, 2019 NOTES: Penn State Enterprise IT performs regular updates to address minor […] more…

Resolved: Outage – Pinnacle web application is down.

UPDATE: Pinnacle application is back up as of 9:30 am. Vendor restored the service and Penn State IT has verified the fix. PEOPLE AND LOCATIONS IMPACTED: All Staff on all campuses. 1100 users. IT SERVICE(S) IMPACTED: Pinnacle DATE AND TIME: Issue began at 7:38 am ET on 03/22/19. NOTES: Application unavailable. Penn State IT is […] more…

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