Resolved: Outage: PASS was partially unavailable

PEOPLE AND LOCATIONS IMPACTED:
Some students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Ability to update files in PASS and related services

DATE AND TIME:
Issue began at 11:56am ET and was fixed at 2:40pm ET on 03/28/19.
Issue began at 3:39pm ET and was fixed at 3:47pm ET on 03/28/19.

NOTES:
Some users could not create or update files while the issue occurred.
Some users could not view or update their PASS quota on https://www.work.psu.edu/ while the issue occurred.

TECHNICAL INFORMATION:
Penn State IT users can view additional details in ServiceNow.

RECORD #:
CHG0059060 (Maintenance change that eventually lead to the problem)
CHG0059475 (Change that fixed the problem)

More information: Resolved: Outage: PASS was partially unavailable