Why we need to focus AI on relationships

IBM is a client of the author.

We aren’t all good at building relationships. This is becoming a very pronounced problem with remote workers, particularly those who have never worked on-premises at a company — and especially those who have just graduated from college.

AIs are capable of a lot of things, particularly at helping create and maintain customer relationships, as reported by IBM. IBM has previously disclosed that its Watson solution has significantly increased close rates when used in sales, and increased customer loyalty and satisfaction when used for CRM. That demonstrates a relationship-building capability that could also be applied to employee care.

To read this article in full, please click here