The case of the cranky Chrome install

I was recently assisting someone with a problem with their laptop — an HP Envy, several years old but still running Windows well enough. It would install updates, receive feature releases and get Office 365 click-to-run updates. But it had one foundational problem: Google’s Chrome browser wouldn’t install.

We needed Chrome to access some projects that demanded the Google platform. Easy, right? Not so much on this laptop. Let me walk you through the sleuthing and tactics I needed to get  Chrome installed a process that offers lessons for other users when seemingly good installs go bad.

I downloaded both the stub installer and the enterprise installer and the installers would flash a window up, then close down and not install. (The event viewer indicated that the installation was failing, but gave no clue about why.)

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