Taxpayer First Act: Improving identity verification and modernizing the IRS

Reducing costs and efficiently serving customers online is an objective of most organizations. This is also true for most federal agencies, but since the first website was created, federal agencies have faced the constant challenge of verifying the identities of their online users. Large-scale breaches have put citizens’ personally identifiable information (PII) up for sale on the dark web, increasing the challenges of identity verification. How can you be certain who is accessing a website and transacting business?