Q&A: How AI can help enterprise HR automate employee experiences

Sterlite Technologies. (STL), a global fiber optics provider, has been increasingly using artificial intelligence (AI) to automate the company’s employee recruitment and hiring, conduct staff pulse checks, and gamify worker rewards.

The India-based company employs about 8,000 people across the US, China, Europe, India, and the Middle East. Since rolling out its first AI-based applications three or so years ago, Chief Human Resources Officer Anjali Byce has continued to experiment with new uses for the technology, and is currently eyeing how generative AI tools such as ChatGPT could create chatbots to converse with employees for a variety of purposes.

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