Of cut cables and the sad state of tech support

A certain tech company that I rely on for my phone lines was recently in the area where my business is located updating their fiber lines. In the process, they happened to cut the lines that provide my office with our phone system and backup Internet. 

Three days later, it happened again.

Both times when I called into support, I got a lesson in frustration showing how tech support never gets any better. (It’s like the old skit comedian Lily Tomlin did where she portrayed “Ernestine the Operator” for a large phone company She would often say in a nasally voice, “We’re the phone company, we don’t have to care.” That’s what this felt like.)

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