It’s not me, it’s you: How to keep up with Microsoft cloud services trouble

Microsoft 365’s hosted email recently had an issue where it filtered out proper email, wrongly designating it as junk mail. While the problem was remedied quickly, it highlighted something important: with cloud services so prevalent now, you need to know just who to blame when a problem occurs. If a cloud service is down, how can you determine whether the issue is with it — or with you?

There are actually a variety of ways to figure out what’s going on. Here’s my rundown of how to do just that, from what should be obvious to lesser-known techniques and resources.

Let’s start with something simple: issues with a website. The most obvious way to check whether a site is down is through a third-party service. If a site like https://downforeveryoneorjustme.com/ indicates a site is having issues, you know the problem is not about your access — everyone is likely affected. That means your Internet connection isn’t broken, your router doesn’t need to be rebooted, and you can skip all those things you do when you think the problem is with your computer system.

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