Helpdesk outsourcing quagmire at heart of whistleblower lawsuit
The city of San Diego gets computer helpdesk support via a contract for outsourced services with Gardena, Calif.-based En Pointe Technologies, but a former employee claims En Pointe secretly contracted outsourcing work offshore to India and Pakistan, putting the city's public safety at risk.
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Story added 23. March 2012, content source with full text you can find at link above.