As Mozilla talks up Firefox’s future, the present is killing it

Mozilla last week took the unusual step of issuing a short video update on its Firefox browser, declaring it wants to “help users get the best out of the Web” with “suggestions that help people find items from their history, places they frequently visit and web content most relevant to them.”

When posted to YouTube, the under-two-minute message was largely panned by commenters as vague, a marketing spiel, and a head-in-the-sand refusal to acknowledge feedback from users.

Meanwhile — and perhaps not coincidentally — a thread on Reddit begun two days before the video hit pointed out that the browser had lost 50 million monthly active users (MAUs) in the last two-and-a-half years.

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