What the Heck is Happening to Windows?

When critics described Windows 8.1 as a step backwards, I disagreed: Responding to customer complaints is never wrong, I argued, and the new version of the OS made it more acceptable on the many different types of PCs and devices on which Windows now runs. With Update 1, however, I’m beginning to question the validity of this new direction, and am now wondering whether Microsoft has simply fallen into an all-too-familiar trap of trying to please everyone, and creating a product that is ultimately not ideal for anyone.