UK bank testing vocal biometric security

Barclays Wealth & Investment Management is using Nuance’s FreeSpeech voice biometrics solution to automatically confirm and identify customers, instead of using security questions that rely on the customer’s ability to remember a number of different details.

Security questions—often referred to as “knowledge-based authentication”—can be time-consuming and frustrating for customers that have to provide often hard-to-recall information on obscure topics.