Benefit Vs. Risk of Facial Recognition Technology

Law enforcement agencies are using facial recognition software as a crime-fighting tool. Now businesses are looking to use the technology to reach customers. But a professor questions whether customers are ready for it.

Many states are using the technology to scan driver’s licenses to prevent identity fraud. It led to the arrest of a suspected arsonist in New York. And while facial recognition technology could not identify the Boston Marathon bombing suspects, police used the software in their search.