Resolved: Box service is slow

This issue has been resolved, and the Box service has been restored to normal functionality. The Box vendor continues monitoring, ensuring no further problems are experienced.

Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Box services (http://box.psu.edu and desktop client)

DATE AND TIME:
Issue began at 2:55pm ET on 10/31/18.

NOTES:
Users may experience slowness or errors when trying to use the Box service.
You can find more information by accessing https://status.box.com/.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC0977641

More information: Resolved: Box service is slow