Pinnacle Upgrade on Friday, July 14

On Friday, July 14th, 2017 at 4:00 PM, Penn State IT will begin work with the vendor to perform an upgrade for Penn State’s Pinnacle instance (a telecommunications management and billing product). This upgrade includes database and software changes and will be performed over the weekend to minimize impact during business hours. During this upgrade, the Pinnacle application will be unavailable. It is expected that this work will be completed prior to business hours on Monday, July 17th, 2017 at 8:00 AM.

This work is being tracked in ServiceNow CHG0042884.

More information: Pinnacle Upgrade on Friday, July 14