Inbound voice calls from the outside (excluding Penn State Telephony Service) are not routing to the Schuylkill campus.
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, staff trying to call the Penn State Schuylkill Campus from a non-Penn State phone.
IT SERVICE(S) IMPACTED:
Inbound voice calls from the outside (excluding Penn State Telephony Service) are not routing to the Schuylkill campus.
DATE AND TIME:
Issue began at 9:13 AM ET on 01/10/19] and there is no current estimated resolution at this time.
NOTES:
Penn State IT are currently working with the vendor to isolate and resolve the trouble.
Students, faculty, and staff calling from any Penn State Telephony Service phone number from any campus are unaffected by the issue.
TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.
RECORD #:
INC1026010