Office 365 for New Students is Unavailable

PEOPLE AND LOCATIONS IMPACTED:
New students at most Penn State locations (not including Penn State College of Medicine and Pennsylvania College of Technology)

IT SERVICE(S) IMPACTED:
Office 365

DATE AND TIME:
Issue began at 2:22pm ET on 06/11/18 and should be fixed by 9:22am ET on 06/13/18.

NOTES:
New students that are also employees are unaffected by the issue.
Existing users of Office 365 are unaffected by this issue.
Penn State College of Medicine and Pennsylvania College of Technology users are unaffected by this issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: INC0853149

More information: Office 365 for New Students is Unavailable