Resolved: Pinnacle will be Unavailable

This has been resolved, and Pinnacle has been restored to normal functionality.

PEOPLE AND LOCATIONS IMPACTED:
Faculty and staff at all Penn State locations who have access to the Pinnacle application.

IT SERVICE(S) IMPACTED:
Pinnacle application

DATE AND TIME:
Issue start time of 5:00 PM ET on 9/6/18.

NOTES:
The Pinnacle cloud hosted application requires the vendor to restart service at 5:00PM today. Pinnacle will be unavailable during this time with a maintenance message. Service is expected to return by 5:30pm.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC0926219

For more information, please contact IT Service Desk (itservicedesk@psu.edu)

More information: Resolved: Pinnacle will be Unavailable

Story added 7. September 2018, content source with full text you can find at link above.