Resolved: Penn State account systems are partially unavailable

This issue has been resolved, and Penn State account systems have been restored to normal functionality.

Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
Some students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Penn State account systems including: CPR, Friends of Penn State, DIMC, and accounts.psu.edu.

DATE AND TIME:
Issue began at 10:56am ET on 10/04/18.

NOTES:
Users resetting their Access account password through accounts.psu.edu and IT staff that attempt to use DIMC or CPR reliant systems may experience an error.
The majority of users are not impacted by this issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC0953660

More information: Resolved: Penn State account systems are partially unavailable