In desperation, many ransomware victims plead with attackers

The shamelessness of ransomware pushers knows no bounds. After encrypting people’s files and then holding them to ransom, they portray themselves as service providers offering technical support and discounts to their “customers.”

Researchers from FireEye recently collected messages from a Web site set up by the creators of a ransomware program called TeslaCrypt to interact with their victims. The messages offer a rare glimpse into the mindset of these cybercriminals and the distress they cause.

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