Ransomware ‘customer support’ chat reveals criminals’ ruthlessness
Ransomware criminals chatting up victims, offering to delay deadlines, showing how to obtain Bitcoin, dispensing the kind of customer support that consumers lust for from their cable and mobile plan providers, PC and software makers?
What’s not to love?
Finnish security vendor F-Secure yesterday released 34 pages of transcripts from the group chat used by the crafters of the Spora ransomware family. The back-and-forth not only put a spotlight on the gang’s customer support chops, but, said a company security advisor, illustrated the intertwining of Bitcoin and extortion malware.