Q&A: How ViacomCBS cut Zoom costs, not jobs, during the pandemic

In February 2020, before lockdown restrictions had even come into force in many countries, Zoom announced it had already added more new users in the first two months of 2020 than it had in all of 2019.

As lockdowns were introduced in North America and across Europe last year because of the pandemic, companies bought up Zoom licenses en masse, often with little due diligence or long-term planning by those purchasing them. That rush helped make Zoom’s videoconferencing software a go-to solution for remote workers who needed to stay connected.

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