Maintenance: A10 Load Balancer restart required

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Long term connections to services may be impacted.

DATE AND TIME:
Maintenance will take place at 5:00 AM ET on 1/21/19 until 7:00 AM ET on 1/21/19

NOTES:
If a user is connected to Penn State services before the restart, they may need to refresh their connection to the service.

TECHNICAL INFORMATION:
Maintenance will include increasing several of the settings and restarting the load balancers. Since they are a redundant pair, there should be no outage. If the user has an established connection before restart, they will have to reconnect. Any new connections will move over automatically to the backup load balancer.

This alert will be updated as new information becomes available. Penn State IT users can view additional detail in ServiceNow

RECORD#: CHG0057492

More information: Maintenance: A10 Load Balancer restart required