Easy risk management can prevent costly errors (ask United Airlines)

United Airlines just can't win. Last week a data center hardware failure grounded caused nine cancellations and 580 delays. Recently, too, the carrier's computer systems let members of its Mileage Plus frequent traveler program book reservations involving either a connection or a final destination in Hong Kong, for travel in the first-class cabin (where purchased tickets can go for more than $15,000), for as little as four–yes, four–miles roundtrip.

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Story added 6. September 2012, content source with full text you can find at link above.