British Airways notifies frequent flyers of possible breach of their accounts
Over the last few days, a large number of British Airways customers have found that reward points they accumulated for flights, called Avios, have disappeared from their accounts. Others have been locked out of their accounts completely.
Affected users have gathered on the flyertalk.com forum to share their experiences after calling the company’s call center, which according to reports, has been giving out “contradictory” information at times.
It seems that the incident is the result of hackers gaining access to a large number of accounts.