Update: ServiceNow Release Provides Enhancements to Service Management Tool

This is a reminder that tomorrow, Wednesday, April 22, 2015, between 5:00 a.m. and 7:00 a.m. the Service Management Office (SMO) will release an update to ServiceNow that will provide enhancements to how the existing service management processes are carried out in the tool, as well as implement several overarching fixes that are a part of ServiceNow’s Fuji release.

You can find a full list and description of the enhancements in the Release Notes section on the home page of the SMO website at http://smo.psu.edu/.

Updated training materials that reflect the Fuji enhancements and the policy and process enhancements, can also be found on the SMO website at http://smo.psu.edu/training/training-materials/.

More information: Update: ServiceNow Release Provides Enhancements to Service Management Tool

Story added 21. April 2015, content source with full text you can find at link above.