Update: Service Degradation from Network Congestion

Mitigation to the issue did not correct the original problem, as previously thought.  A complete solution is being finalized to prevent future occurrences.

It has been determined that the incident described earlier was one of several incidents relating to the underlying problem.  During each incident network congestion would last for a few minutes, degrading or disrupting services for that time period.  Services were only temporarily disrupted each time as a result.  

The multiple incidents in relation to the network congestion have occurred since 9:19 a.m. yesterday, October 15 with the largest outage being reported in the initial alert.

In addition, another issue relating to PASS degradation was found to have occurred Tuesday, October 14, starting at 4:05 p.m.  The outage lasted until 4:15 p.m., with services automatically being restored.

More information: Update: Service Degradation from Network Congestion