ServiceNow will be upgraded to next software version

PEOPLE AND LOCATIONS IMPACTED:
All staff using ServiceNow

IT SERVICE(S) IMPACTED:
ServiceNow (https://pennstate.service-now.com/)

DATE AND TIME:
The upgrade will take place on Tuesday, June 26, 2018 between 2:45 a.m. and 7 a.m. ET.

NOTES:
Most ServiceNow functions will operate as usual during the upgrade, however, some features, such as e-mail and events, may be temporarily paused. Also, if a report is scheduled to be run between 12:45 a.m. and 3:45 a.m., that job will be paused during the upgrade.

To get information about dedicated user support following this deployment and to learn more about this release, see http://smo.psu.edu/calendar_event/smo-release-june-2018.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: CHG0051468

More information: ServiceNow will be upgraded to next software version

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