Resolved: Unexpected ServiceNow Interruption
An update to the ServiceNow authentication protocol, to support the use of InCommon Federation, caused an unexpected interruption to the tool this morning. This caused scheduled maintenance to run approximately two minutes past the 5:00 to 7:00 a.m. maintenance window. Access to ServiceNow has been restored and the tool is functioning normally.
A post implementation review will be performed to assess the cause of the interruption.