Resolved: Some student employees are being forced to sign up for 2FA.
The issue that was causing student employees to have to enroll in 2FA has been resolved. If you are a student employee and you needed to enroll a device in 2FA while this issue was occurring, you should now be able to go to https://2fa.psu.edu to remove that device.
PEOPLE AND LOCATIONS IMPACTED:
Some Student Employees at all campuses.
IT SERVICES IMPACTED:
All services that require 2FA.
DATE AND TIME:
Issue was report on Saturday Oct 21, 2018 2 PM.
There is currently no estimated time to the fix.
If you are experiencing issues with 2FA please contact the IT Service Desk (814)-865-4357
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.
Record # INC0968402
For more information, please contact ITS Service Desk (ITServiceDesk@psu.edu).