Resolved: Resolved: Outage: Student Printing Solutions were unavailable

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations that utilize Student Printing Solutions

IT SERVICE(S) IMPACTED:
Student Printing Solutions

DATE AND TIME:
Issue began at 10:53am ET on 01/14/19 and was fixed at 11:34am ET on 01/14/19.

NOTES:
Users across campus were unable to print, receiving error message: “Job Canceled, print service error, could not contact accounting server”.

TECHNICAL INFORMATION:
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1028928

More information: Resolved: Resolved: Outage: Student Printing Solutions were unavailable