Resolved: Cloud Desktop (VDI) Certificate Warning Message
This issue has been resolved. The certificate warning message should no longer appear.
PEOPLE AND LOCATIONS IMPACTED:
Some faculty and staff in Office of Human Resources (OHR) and Office of the President (OOP)
IT SERVICE(S) IMPACTED:
Cloud Desktop (VDI)
DATE AND TIME:
Issue began at 7:15am ET on 10/12/18 and Penn State IT continue to work on a permanent resolution.
Some users are being prompted with a certificate warning when connecting to their Cloud Desktop from pucks within the office. Please click \”Yes\” to continue logging in.
The warning message may include the following information:
The identity of the remote computer cannot be verified. Do you want to continue?
Name in the certificate from the remote computer
Do you want to connect despite these certificate errors?
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.
For more information, please contact IT Service Desk (firstname.lastname@example.org or 814-865-HELP).